Refund Policy
Due to the handmade and often personalized nature of our jewelry, returns are not accepted unless the item is damagedor defective upon arrival.
If you receive a defective or damaged item, we are happy to offer a repair or replacement, pending review.
Damaged or Defective Items
We carefully inspect and package each piece before shipping. If something arrives damaged, please notify us within 3 days of delivery.
We kindly ask that you:
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Email us at info@Maylakai.com
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Include your order number and a brief description
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Attach clear photos of the damage or defect
Once reviewed, we’ll respond with return instructions.
Requests made after the 3-day window may be subject to repair or replacement fees, depending on the item.
Customer Satisfaction
We want you to feel joy when you wear your jewelry. If you're unhappy with your order for any reason, please reach out—we’ll always do our best to make it right.
❓Need Help?
Contact us with any questions at:
📧 info@maylakai.com